Return & Refund Policy

Return & Refund Policy

At Sheshine, we want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions for returning, exchanging, or requesting a refund for products purchased through our website.

Return Request Period

Customers may request a return within 7 days of receiving the order.

To request a return, please contact us before sending the product back. Items returned without prior approval may not be accepted.

Return Eligibility

To be eligible for a return, the product must:

• Be unused, unworn, and in its original condition
• Include the original packaging and any accessories received with it
• Show no signs of wear, damage, perfume, creams, water exposure, or misuse
• Be accompanied by proof of purchase or the order number

Sheshine reserves the right to inspect returned products before approving an exchange or refund.

Non-Returnable Items

For hygiene and safety reasons, earrings and other pierced jewelry cannot be returned or exchanged after delivery unless they are defective, damaged, or different from the product ordered.

Products that have been worn, altered, damaged after delivery, or returned without their original packaging are not eligible for return.

Damaged, Defective, or Incorrect Products

Please inspect your order immediately after delivery.

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery and provide:

• Your order number
• A clear description of the issue
• Clear photos or a video showing the product and packaging

When the issue is confirmed, Sheshine will arrange an appropriate replacement, exchange, or refund at no additional delivery cost to the customer.

Change-of-Mind Returns

If the customer changes their mind, selects the wrong item, or no longer wants the product, the customer is responsible for the return delivery cost.

The original delivery fee is non-refundable for change-of-mind returns.

Exchanges

Approved exchanges are subject to product availability.

If the requested replacement is unavailable, the customer may select another eligible product or receive a refund according to this policy.

Any price difference between exchanged products must be paid or refunded as applicable.

Refunds

Once the returned product is received and inspected, we will notify the customer whether the refund has been approved.

Approved refunds will be issued to the original payment method. Depending on the bank or payment provider, the refunded amount may take 5–10 business days to appear.

Sheshine is not responsible for processing delays caused by banks, card issuers, or payment providers.

Order Cancellations

Orders may only be cancelled before they have been processed or handed to the courier.

Once an order has been shipped, it cannot be cancelled and must follow the return process described in this policy.

Return Shipping

Customers must package returned items securely to prevent damage during transit.

Sheshine is not responsible for returned products that are lost or damaged because of unsuitable packaging or an untracked return method.

Contact Us

To request a return, exchange, cancellation, or refund, please contact us:

Email: hello@sheshine.ae
Phone: +971 50 798 8100

Please include your name, order number, and the reason for your request.