Privacy Policy

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Privacy Policy

Last updated: August 2, 2026

At Sheshine, we respect your privacy and are committed to protecting the personal information you provide when visiting our website, creating an account, placing an order, contacting us, or using our services.

This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you.

Information We Collect

We may collect the following information:

• Full name
• Email address
• Phone number
• Billing and shipping addresses
• Country, emirate, city, and area
• Order and purchase details
• Account login information
• Customer service communications
• Device, browser, IP address, and website activity
• Payment status and transaction reference details
• Any information you voluntarily provide to us

We do not directly store complete card numbers or card security codes on our website.

How We Use Your Information

We may use your information to:

• Process and deliver your orders
• Confirm payments and transactions
• Contact you regarding an order or delivery
• Provide customer support
• Process returns, exchanges, cancellations, and refunds
• Create and manage customer accounts
• Prevent fraud and unauthorized transactions
• Improve our website, products, and services
• Maintain business, tax, accounting, and transaction records
• Comply with legal and regulatory obligations
• Send marketing communications when you have agreed to receive them

We do not sell your personal information.

Payment Processing

Payments may be processed securely through third-party payment providers, including Stripe.

When you make a payment, certain personal and transaction information may be shared with the payment provider, banks, card networks, fraud-prevention services, and other parties required to complete and secure the transaction. Stripe explains that payment-related personal data may be shared with relevant entities involved in processing a transaction.

Sheshine does not receive or store your complete card number, card security code, Apple Pay credentials, or Google Pay credentials.

Shipping and Delivery Providers

To deliver your order, we may share necessary information with courier and logistics providers, including:

• Your name
• Phone number
• Delivery address
• Order reference
• Delivery instructions

Shipping providers receive only the information needed to arrange, complete, or track delivery. WooCommerce notes that shipping integrations may share customer and store information with the relevant shipping provider for rates, fulfilment, and tracking.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep products in your shopping cart
• Remember customer preferences
• Enable account login
• Support checkout and payment functions
• Measure website traffic and performance
• Improve security and prevent fraud
• Understand how visitors use the website

Some cookies are necessary for the website to function correctly. Other analytics or marketing cookies may depend on your consent where required.

You can control or delete cookies through your browser settings. Disabling essential cookies may affect the shopping cart, account, or checkout experience.

Customer Accounts and Guest Checkout

Customers may be able to place orders as guests or create an account, depending on the settings available at checkout.

If you create an account, we may retain your name, contact details, addresses, order history, and account credentials to provide account features and simplify future purchases.

WooCommerce provides settings for guest checkout, account creation, privacy notices, and personal-data retention.

Marketing Communications

We may send promotional emails or messages only when you have subscribed, agreed to receive them, or where otherwise permitted by applicable law.

You may unsubscribe at any time using the unsubscribe option in the message or by contacting us.

Transactional messages related to orders, payments, deliveries, returns, and customer support are not considered promotional messages.

How We Share Information

We may share personal information only when reasonably necessary with:

• Payment processors
• Banks and card networks
• Courier and logistics providers
• Website hosting providers
• WooCommerce and website service providers
• Email and customer-support providers
• Fraud-prevention and security providers
• Analytics providers
• Professional advisers
• Government authorities or regulators when legally required

These parties may process information according to their own privacy policies and legal obligations.

Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete orders and provide customer service
• Maintain financial and transaction records
• Process returns, refunds, or disputes
• Prevent fraud
• Meet legal, tax, accounting, and regulatory obligations

Retention periods may differ depending on the type of information and the reason it is required.

WooCommerce includes tools that allow stores to configure retention periods and anonymize or remove personal information from orders where appropriate.

Data Security

We use reasonable technical and organizational measures to protect customer information from unauthorized access, loss, alteration, misuse, or disclosure.

However, no website, internet transmission, or electronic storage system can guarantee absolute security. Customers are responsible for keeping their account passwords and devices secure.

Your Privacy Rights

Subject to applicable law, you may request to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of eligible personal information
• Withdraw marketing consent
• Object to or restrict certain uses of your information
• Request information about how your data is used or shared

Some information may need to be retained for legal, accounting, fraud-prevention, or transaction-record purposes.

To make a privacy request, contact us using the details below. We may need to verify your identity before completing the request.

Children’s Privacy

Our website and products are not directed specifically at children.

Customers who are not legally able to enter into a purchase agreement should use the website only with the involvement and permission of a parent or legal guardian.

Third-Party Links

Our website may contain links to third-party websites or services.

Sheshine is not responsible for the privacy practices, content, or security of third-party websites. Customers should review the privacy policy of any external service they visit.

International Data Processing

Some service providers, payment processors, hosting providers, or technology partners may process information outside the UAE.

Where personal information is transferred or processed internationally, we take reasonable steps to work with service providers that apply appropriate privacy and security protections.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, payment methods, legal requirements, or business practices.

The latest version will be published on this page with an updated revision date.

Contact Us

For questions, privacy requests, or concerns regarding your personal information, please contact:

Sheshine
Email: hello@sheshine.ae
Phone: +971 50 798 8100
Location: Dubai, United Arab Emirates